Elite Sports: Frequently Asked Questions
We always recommend that each customer first know their measurements before purchasing. In addition, compare them to our size charts. Each product page includes instructions on measuring and a size chart to go along with it. Everyone is different; use our size charts as a reference guide only. Some customers may not be represented by our size charts, if that’s the case, we suggest you call in for further help.
You can order by phone or online. We accept all major credit cards, such as American Express, Discovery, Master Card, Visa, Pay Pal Etc.
To check the status of an order that you have already placed, please click on the “Order Status” link on the home page.
To ensure order changes or cancellations are implemented before your order is shipped, it is imperative that you call us as soon as possible.
Make sure you have tracked your package and it is showing as being delivered.
Look around your house to see if the delivery driver placed your package on the porch, at another door or delivered the package to someone else in your home that inadvertently forgot to tell you that your package arrived.
Check neighbors to see if they have received your package and are holding it for you.
Call UPS or DHL at 1-800-PICK-UPS or 1-800-CALL-DHL (1-800-225-5345) respectively. If you were not home and a signature is required on your package, then the driver may have left a note with instructions. You will need the tracking number we provided when you call them.
Email our Customer Care Department for further assistance at Click Here.
Payments & Billing
Elite Sports accept all major credit cards, such as American Express, Discovery, Master Card, Visa, Pay Pal Etc.
All customers will receive an invoice to the email address provided within 10 minutes after the order is placed. Also, customers can access any order placed with elitesports.com by simply logging into the “My Account" section of elitesports.com. If you login to your customer account and view your order history, you will be able to view and print all orders you have made with us. If you need any assistance accessing your account, please email our customer support department.
If you have any questions about charges on your credit card, please contact us directly.
We believe in great customer service – even when you don’t like something and want to return it. If you have any doubts about your return, please contact our customer service staff prior to you sending the item back, any item returned without proper RMA will not be accepted. Our return policy is fast and easy but there are still some ground rules to follow. We will accept any return without restocking fees as long as the meet the following criteria.
30 day limit from date you receive your package for all merchandise purchased throughout the year except during our Holidays Sales.
45 day limit from date you receive your package for all merchandise purchased during our Holidays Sales.
Items must be in the original packaging
Items must be clean and free from wear
Items must be unwashed
Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).
Pack the item in its original packaging with all instructions, tags and any attachments. Please include the RMA form in the package. Ship the item via insured ground service. You will be responsible for all return shipping charges, unless otherwise stated.
All returns/exchanges will be at the discretion of elitesports.com.
STOP! Before returning any product, you must download and fill our RMA form: Return procedure:
Fill out a return form authorization found here for a return authorization (RA) number.
Return form should include reason for return, invoice number, contact info and other details.
You will receive a return label via email from us (within 48 hrs) which you will then print and paste onto the box.
Keep the tracking number and use it for every correspondence with us.
Returns can take up to two weeks for refunds to reach your account.
-3-5 business days for the item to return to our facility
-1-2 of processing at our facility once received
-3-5 business days for refund to show back on your account one item is processed.
Returns which are incomplete and have items missing may be subject to additional charges.
We are not responsible for lost, damages or missing packages. This is why it is critical for you to keep the tracking number.
Packages that do not meet these criteria may be returned back to you and/or can also be subject to 50% restocking fee minus shipping charges.
In case you receive the wrong item or want to exchange a product, please let us know Return Form within 3 days of receiving the package. Once we inspect and note the error, a new item will be shipped to you right away. Please note that all items should be shipped back to us with complete accessories included.
Please email us at “Click Here” to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address:
2-4 Interchange Dr,
Eastern Creek ,
New South Wales, 2766
We will ship out the new item as soon as we receive and inspect the returned item.
Please email us at “Click Here” to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 2-4 Interchange Dr, Eastern Creek , New South Wales, 2766. We will ship out the new item as soon as we receive and inspect the returned item.
To avoid fraudulent charges the order will be shipped to the shipping address specified on the invoice only. Please double check the shipping address you provided.
Elite Sports currently has two warehouses. Determination of your items shipping location depends on availability and proximity to shipping address.
To check the status of an order that you have already placed, please click on the Order Status link on the home page of elitesports.com. You will need to enter in your order number (sent to you after placing an order) as well as your email address.
We charge a standard $12.99 for shipping most items anywhere in Australia and $19.99 for New Zealand. Additional shipping charges may be applied for multiple item orders.
2-4 Interchange Dr,
Eastern Creek ,
New South Wales, 2766
Please contact us via email if you need to return a package.
For information on your order status, email us at Click Here. We will email you a tracking number or information regarding the status of your order. In the email include the invoice billing name, contact information, and the product number ordered. Please allow 1 to 2 business days for a reply.
Elite Sports will not guarantee the delivery time of any order. Shipping costs will not be refunded for delayed deliveries. Deliveries can be delayed for any number of reasons. Most delays are due to weather conditions. Plan orders and choose payment options appropriately.
In the event that you receive someone else's order, please contact our Sales Department for a Return Authorization (RA) number to return the items. Please make sure not to open any items.
We do not ship internationally. However, our customers in United States and Canada may purchase products from https://www.elitesports.com. Our customers in UK And Europe may purchase products from https://uk.elitesports.com
Yes, for an additional fee, please contact us to ship anywhere in New Zealand.
Our customers in UK And Europe may purchase products from https://uk.elitesports.com
Privacy & Security
Our online checkout is extremely secure. We process all financial transactions using encrypted commerce servers. We accept all major payment systems such as VISA, Master card, discover, AMEX and Paypal etc
We hold our customers’ privacy in highest regard. We do not share our customer information with any 3rd party whatsoever. All your information will only be used for communication and order placement purposes.
Warranty….warranty….WARRANTY….wawr-uh n-tee. Not hard to say, is it? So why is that that MOST companies in this industry don’t offer one? Why don’t they stand behind their products? Go ahead and look for a warranty section on other brands and you’ll be surprised how many big brands don’t offer one. Thankfully for you, we offer a six (6) month warranty on all of our products because we know the quality we provide and we stand by it. Our warranty will cover any manufacturing defects that are encountered during the six months after your purchase. Please note that these are manufacturing defects only. If during this initial six month period you experience something you believe to be a defect, give us a ring and we’ll let you know if we can give you a replacement product.
If the boxes appear to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please notify the agent and file a claim for the cost of the damaged products and shipping expenses incurred.
In the event you receive a broken or damaged item or the item proves to be defective out of the box, please email us after you receive the package at our Sales Department
If you have forgotten your account password, you must enter in your user name (or email) to receive your password via email. Click Here to be redirected to the page you need to enter your email into. You will receive an email shortly their after with your account password.
Your login name is your email account you used to create an account on au.elitesports.com. If you have forgotten this email you used to create the account, you will not be able to access the account, au.elitesports.com will NOT tell you the email you used to create the account for security purposes (don't want third parties to have access to your accounts). Please register a new account on this page.